Terms & Conditions

When you are shopping at alletestudio.com you are automatically accepting the sales conditions. This is why you are advised to read through all of the below mentioned terms and conditions.

COLORS

We cannot guarantee that the colors on the website match true to life. This may depend on the settings of your computer.

DOCUMENTATION AND GUIDANCE

Please follow the product descriptions and user labels of the products. For further advice contact us at info@alletestudio.com warrants that the goods meet the requirements for CE marking.

DEFECTS

All merchandise is covered by the Danish sale of goods, giving you 24 months to complain about an item. This means that you as a customer can complain about defects that arise within 24 months of the purchase. However, if the defects, deficiencies or wear and tear are due to negligent use, a lack of maintenance, or simply because of normal wear your right to complain is renounced. In case of a complaint or a missing delivery please do not hesitate to contact us at  info@alletestudio.com

Please note that Allete  does not cover shipping fees in case of a complaint. 

ITEM AVAILABILITY

In case an item is sold out you are more than welcome to contact us at info@alltestudio.com  

CUSTOMS AND SALES TAX

If your order is placed from an EU country you will have to pay the Danish sales tax/vat but no customs fee. This is according to customs policies regarding sales within the EU. However, if your order is placed outside the EU you will not have to pay the Danish tax/vat, though you may have to pay additional tax and duties in the country of destination. Allete is not responsible for these or for any fees charged by customs. The carrier will contact you in case of any extra charges or clearance. This might delay the delivery. Please be advised that it is your responsibility to pay for these extra charges.